This week (October 5-9) is customer service appreciation week. At Bella Baby, our customer service representatives work tirelessly behind the scenes fielding calls, emails, and messages from our Bella Baby families and their photographers. Even when they aren’t answering questions, they’re still working hard fulfilling orders and payment plans to make sure every family can hold onto their newborn’s precious first days. We think they’re the best in the business! But don’t just take it from us, read on to see how this rockstar team has helped families and photographers over the years.
“Great customer service, in person and over the internet. The photographer was so gentle with my baby when we did her pictures leaving the hospital and she had oxygen line at the time but also their the best because I had lost the downloads from 12 years ago and they were able to recover those photos for me!!!! The best. Thank you again.”
-Bella Baby Client
“One of the things that makes Claudia special is she is ALWAYS willing to jump in and help, no matter how big or small the task may be. She RADIATES positivity and joy in helping others, and for that I think she is truly one-of-a-kind. Bella Baby wouldn’t be what it is today without her, and I’m so grateful for her!”
-Shelby, Talent Acquisition Lead
“Our customer service team embodies what it means to serve with heart and grace. Over the past six years they’ve helped me and the families I serve in many ways. Everything they do comes from the heart and it shows in their patience, kindness, and dedication. I can focus on creating memories with families and celebrating their new babies, knowing that if I need support during my shift or my families need it after they’re home, someone will be there to answer the call (or text, or email). Thank you for everything!”
-Katelyn, Photographer
“Thrilled with our Bella Baby experience and photos! They are absolute pros. They were in and out of our hospital room quickly, which for two exhausted parents (and a tired newborn) was much appreciated. The photos turned out SO amazing. I initially did not want to be in any of the photos because I just wasn’t looking or feeling my best but our photographer reassured me and gently recommended that I be in at least one photo and I am SO glad she did. I know I would’ve regretted not being in any of them. The second best part of our experience was the customer service. Our prints arrived to us totally bent and damaged by the delivery service. I emailed Bella Baby and they responded literally within minutes and by that evening, replacements were on the way in even sturdier packaging. Worth every penny!”
-Bella Baby Client
Our team
“I was hesitant getting photos done post c-section in the hospital, not looking or feeling my best, but Emma C. stepped in and captured some amazing photos of our family and our new addition. When I realized that I accidentally wrote the date the photos were taken rather than my daughter’s date of birth on the wooden placard, I was so bummed, but then the amazing customer support team was able to edit the date in the photo flawlessly and saved the day. It’s hard to find this level of quality and care from businesses these days. We are so happy and grateful for the work done by Bella Baby Photography!”
-Bella Baby Client
“I’d love to give a shoutout to our Customer Service team as a whole because they do so much behind the scenes to support both our photographers and our families. They’re constantly helping us track down orders, answer questions, fix issues, follow up with families, and step in when something urgent comes up. We definitely couldn’t do what we do without them, and I’m really grateful for everything they do for us!”
-Cass, Area Manager
“One specific memory of appreciation I have is for Claudia. Earlier on this year there was a mom who was looking for a photographer who could photograph her baby that had sadly passed before birth. I reached out to Claudia and she and the mom were able to get in touch. Claudia helped me set it all up to go serve this mom and sent me over all the resources I needed. And then afterwards she checked on me a few times too. The whole situation just truly shows the heart behind what customer service does.”
-Kyleigh, Photographer
“The Leadership Team wants to take a moment to recognize and thank our incredible Customer Service team for everything you do each day. You are often the voice of Bella to our families, and the patience, care, and kindness you show, especially when handling challenging situations, does not go unnoticed.
Thank you for answering countless questions, solving problems, supporting our photographers and managers, and making sure our families feel heard and cared for. We truly appreciate everything you do behind the scenes to keep things running smoothly.
We are so lucky to have such a dedicated team. Thank you for all you do for Bella and for our families!”
-The Bella Leadership Team
Thank you customer service team!
When you’re in the business of customer service, every day brings something different. Our customer service team juggles it all with precision and care. We consider ourselves lucky to have the support of this incredible team working behind the scenes to keep everything running smoothly. You celebrate our wins, provide support when we need it, and bring joy while you do it. This week, we are proud to celebrate you! Happy customer service appreciation week!
